Optometric Physician based in our Kennewick, Washington, office

Curious, thoughtful, and approachable, Kerri Norris is a good listener with a light-hearted sense of humor. Born in Morristown, New Jersey, she grew up a few miles away on Lake Hopatcong. Kerri tutored students throughout her university years and graduated with a bachelor’s degree in biology. After deciding to pursue a career in optometry, she attended State University of New York College of Optometry and obtained her Doctor of Optometry degree in 2016.

Kerri and her family on a bluff overlooking the Columbia River in Central Washington.

​: What else do you like to do in your free time?

​: We travel quite a bit. In the last year, we’ve gone to New York City, Hawaii, and on our first Caribbean cruise, which was pretty cool. We also took our first RV trip. We flew to Phoenix, rented an RV, and drove to the Grand Canyon and back. I like not only traveling to new places but also finding new ways to travel. New York was especially fun because that’s where I went to optometry school. It was really cool to show James around my old neighborhood, do the touristy things, and show him what I love about the city.

​: You also traveled to the Marshall Islands a few years ago. What did you do there?

​: Yes, in 2019 I went there on a two-week mission trip through Canvasback Missions. It was a surgical mission for various eye conditions, mostly cataracts and diabetic laser procedures. Patients from all over the island would sit and wait for days for their turn. There was also a large educational component of the trip. We brought over a retinal fundus camera donated by a company and taught the local nurses how to use it. There are very smart, motivated, educated people that just need the resources to help their community. It was a fantastic experience, and I’ll definitely be doing it again.

​: Looking back, was there a certain teacher, mentor, or professor that stood out to you and inspired you?

​: Even as far back as when I was in Girl Scouts, my favorite movie was “Jurassic Park.” Here was this amazing female archeologist, and she just rocked. Then, in school, I had some excellent science teachers. They were clearly very passionate about science and loved their jobs. Their enthusiasm was contagious. In college, a few professors really pushed female students to work their way into roles that maybe weren’t traditionally available to them. I was lucky to have that kind of exposure.

​: What made you decide to major in biology—besides Jurassic Park?

​: It was just always far and away my favorite subject. Whether it was the sciences as a whole, biology, biochemistry, or even organic chemistry, which I know everyone is supposed to hate, I just loved the puzzle of it all. They’re really not separate sciences—they’re all parts of life.

​: How does your love of science translate into how you approach patient care?

​:  Early on, I found out that I like being an educator. So much of healthcare at this point is about education. In my role at PCLI, my No. 1 objective is education—giving people the information they need to make well-considered medical decisions. Even small recommendations—like not driving at night but waiting until daylight—can make a huge difference in a person’s safety while they wait for glasses, contacts, or surgery.

​: What do you hope patients take away from their time with you?

​: I hope I can help them take a more active role in their own healthcare. I want to help teach them how to ask the right questions, how to access information, and how to be their own advocate. Also, there’s a psychological component to healthcare that can be a big hurdle for people. Having surgery, for example, can be scary. The procedure takes place in a sterile environment, but here at PCLI we don’t want the overall experience to be emotionally sterile. We do our best to help everyone feel as calm as possible. The chairs are comfy, and we have music playing. At the very least, I hope that when I interact with patients, I can help them feel less fearful and more at ease—even if that means just answering questions or listening to them share what they’re thinking and feeling.

​: What do you enjoy most about your job?

​: Definitely, the people! That includes patients, colleagues, and each individual. I’m not just treating an eyeball, I’m treating a whole person. And each person has lived a lifetime. I’m so lucky because all of my colleagues—from our office manager to the surgeons and technicians—everyone is not only fantastic at their jobs, but they’re fantastic people too. Everyone is amazing at what they do and who they are.